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Vitalia's avatar
Vitalia
Explorer | Level 3
3 years ago
Solved

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't k...
Dropbox Plus
Plans
upgrades
  • Walter's avatar
    Walter
    3 years ago

    No worries Vitalia - you've got :envelope: 

Elmo22's avatar
Elmo22
Explorer | Level 3
3 years ago
I only had the Basic dropbox I received an email on my phone saying to upgrade so purchased the personal one money was taken but nothing has altered still says my account is pausedd as full
BobbiBamf's avatar
BobbiBamf
Explorer | Level 3
2 years ago
Same thing happened to me today. Upgraded my account for the 30 day trial and they took the $$ already outta my account but there was an error saying “Upgrade Failed. An unknown error occurred. Please contact Dropbox support”
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, BobbiBamf, welcome to our Community! 

     

    Could you clarify if you upgraded directly using our website, or through Apple/Google? 

     

    Let me know more, and we'll take it from there!

  • BobbiBamf's avatar
    BobbiBamf
    Explorer | Level 3
    2 years ago
    The app in apple. And before you ask did i sign in on the correct account, YES. I only have ONE account. I’m irritated my money was taken from my bank account when it was supposed to be a FREE 30 DAY subscription. You don’t take a person’s money from their account until AFTER the 30 days are up.

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