2 factor authentication error in Windows 11 Dark Mode on the site

[RICO9]

When Windows 11 is in Dark Mode, the Google Chrome browser is also in dark mode by default. In this case the Dropbox 2 factor authentication QR code is not getting recognized by the authenticator app (e.g. Aegis authenticator app). It only works when Windows 11 is in Light Mode (which also forces Google Chrome to Light Mode by default).

[Jay]

Hi @RICO9, thanks for bringing this to our attention.

Does this occur on other browsers when using their version of dark mode?

This will help me to assist further!

[RICO9]

I don't know. I have not tried. But given the fact that Google Chrome is the most popular web browser in the world, I think a lot of people will face this problem. It should be solved with utmost urgency. 

[Jay]

Thanks, I've located a support ticket under your email and have replied to it requesting additional information about this matter.