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I was asked to enter a new password, and that created a new account. I need my old account back.
My password wasn't accepted when trying to access my account recently. Instead, I was asked to set a new password meeting DropBox's more stringent requirements. Well and good! Anyway, I did as asked but then found myself with a new account and all my files missing! Fortunately, I have back-ups; just as well, but I shouldn't have had to resort to a backup! Please restore my (free) account! I have 12.5Gb of storage so a new 2GB storage allowance is insufficient! Thank you.
Camera uploads files showing up as "Conflicted copies" on my desktop.
I'm not on a Team plan, just a business plan, and have my phone, laptop and desktop connected to this account on Dropbox. I just found that a lot of my folders from the root of my Dropbox folder showing up in my "Camera Uploads" folder as "Conflicted copy". The problem is I don't recognize the name it is associated with! Just in case I'll X out the name, but it shows as "DESKTOP-XXXXX's Conflicted copy 2026-02-21". How can I see what machines are connected to my Dropbox? Or can someone offer some guidance?
Unable to sign in to Dropbox in MacBook Air Taskbar
Application Affected Dropbox App Device MacBook Air Operating System/Browser (if using the web) MacOS Tahoe 26.3 Dropbox App Version (if using the app) 144.4.4491 Question or Issue Problem best stated as OS based App will not open on MacBook Air, and will not let me login. Background: Itâs been awhile since I actively used Dropbox; it has probably not been backing up as intended. I realized a while ago that I had two accounts, and am finally going through the process of combining data by sharing from secondary account to the primary, so I can delete one account due to renew 3.30.26. Iâve been working on the Browser-based Dropbox to do this. My problem is that now I am trying to see all the shared folders & files on my MacBook Air, and to verify that these are all âavailable offlineâ before I continue the process of moving, backup and deleting redundant account. But I canât yet see then newly shared folders in Finder on MBAir, although I see them in the primary account in Browser-based view. I opened Dropbox in the Taskbar but any attempt to use it sends it into an endless loop. I chose to make the primary account - the one I will keep - that same user name / email as my Apple account, at least I think that is what I have done. Iâm not sure if that is the issue, though. When I open the Dropbox in Taskbar, I can see the general, account, backups, network, notifications, and sync tab. Selecting Account shows me message to Sign in to a Dropbox account, but doesnât ever finish spiraling. My account is Dropbox Plus. What do I need to do to fix this?
I've forgotten my password and I don't have access to the email address associated with my account
I no longer have access to the email address associated with my Dropbox account, and I don't remember my password, but I am connected in the devices listed below. Is there a way for me to change the password or the email address? Device Lenovo Yoga Operating System/Browser (if using the web) Windows 10 Home / Chrome Dropbox App Version (if using the app) 460.2.8 on Android phone Dropbox Plan ProI keep seeing a pop-up message online that keeps appearing each time. Can I stop it?
For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here." Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from happening? Thanks!
Getting an error when logging in my Dropbox account on an Android device
Application Affected Dropbox Samsung Note 10.1 Operating System/Browser (if using the web) Andriod Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue "Error completing Goodle authentication. Please try again, or if the issue persists, sign in using your email and password" I have tried using my Google sign in and also email option. If sign in via email - "Sign-in Failed - Can't connect to Dropbox. Make suire you're online, or try again later"I deleted an old Dropbox account but I'm still getting emails about it
Device Surface Laptop Operating System/Browser (if using the web) Windows 11 Syncing Status "Up to date" Question or Issue I had two dropbox accounts, one for regular use which is used multiple times daily, one as a kind of addition for a special project. The latter was under a different email address on the Gmail platform. The latter became unnecessary and I deleted it, through Dropbox.com: following the instructions. It seemed to be successful. However it suddenly resurrected itself and started to send me messages that the account was nearly full. I deleted it again. Now after about 4 months and a new laptop it is back again, saying it is nearly full and that I should upgrade! How can I get rid of it forever please.Users with business emails are forced to change their email addresses
Dropbox Plan Personal Payment Method N/A How did you upgrade? Question or Issue Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for an upgrade. The only thing we use Dropbox for is to download links sent to us. We do not want personal email accounts to be used in the business. What options do we have? Thanks,
