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douel045's avatar
douel045
New member | Level 2
2 years ago
Solved

6-digit code required to login is sent to an email address I no longer have access to

Hello,   I can no longer access my Dropbox account since the 6-digit code required to login is being sent to an email address that has been deactivated by my previous organization. I have read seve...
account access
  • Nancy's avatar
    Nancy
    2 years ago

    Hi douel045, and sorry to jump in here. 

     

    Can you please follow these steps and log a support ticket with our team? 

     

    1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
    2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
    3. Scroll down the page to “Submit a Help Request”.
    4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
    5. You will then receive a confirmation email that will have a ticket number. 

    Once you have a confirmation email with a ticket number, please post this number here, so that we can locate your ticket in our system.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi douel045, and sorry to jump in here. 

 

Can you please follow these steps and log a support ticket with our team? 

 

  1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
  2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
  3. Scroll down the page to “Submit a Help Request”.
  4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
  5. You will then receive a confirmation email that will have a ticket number. 

Once you have a confirmation email with a ticket number, please post this number here, so that we can locate your ticket in our system.

douel045's avatar
douel045
New member | Level 2
2 years ago

Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem! 

     

    When you have the ticket number, please give me a nudge.

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