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Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
- 1 year ago
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
David0907
2 years agoNew member | Level 2
Hi
i haven't used lately my dropbox account. I know the login and the password. However, i cannot login because a 6 digit code keeps being sent to the email address. Problem is my registered e-mail account is not working anymore because the e-mail client has shutdown permanently.
All the help topics say to login and go to setting. However, we cannot login.
Can anyone help me please?
- Rich2 years ago
Super User II
David0907 wrote:
... i cannot login because a 6 digit code keeps being sent to the email address. Problem is my registered e-mail account is not working anymore because the e-mail client has shutdown permanently.
Without access to the email address, you won't be able to sign in. The only possibilities are if you already have another active device linked to the Dropbox account that can receive the code, or if you can gain access to the email address again.
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