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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Lani109's avatar
Lani109
New member | Level 2
2 years ago

So, I have a dropbox that I cant get in too. I ended up making another account.I forgot all about it to be honest. The email attached to the account is no longer active also or atleast I cant get in it (removed per Community Guidelines)to retrieve my code to log into the dropbox,even though,I have the dropbox password.What do I need to do?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting on the forum, Lani109! 

     

    I'd like you to clarify something for me first; do you happen to have any devices that are still linked to that Dropbox account (the one whose email address you can no longer access)? If you do, please check the Notifications section. The one-time code may be there. 

     

    Let me know what you find.

  • ARCHIVOfis's avatar
    ARCHIVOfis
    Explorer | Level 4
    2 years ago

    i am having the same issue with one of my account. I no longer have the acceso to the email box but i do have my password for dropbox, and beceause of the 6 digit code i can't acceses. Please yot help with this.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey ARCHIVOfis!

       

      Out of curiosity, do you have any devices that are still linked to the same Dropbox account? 

       

      If yes, the one-time code should already be sent as a notification there. 

       

      Let me know what you find.

      • ARCHIVOfis's avatar
        ARCHIVOfis
        Explorer | Level 4
        2 years ago

        Hi Nancy, no, i don't have any other device to check. I tried to find that one-time code but couldn't get it.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Pardhivan, do you still have email to that inbox? Could you try adding no-reply@dropbox.com to your contacts list and try again?

      • Pardhivan's avatar
        Pardhivan
        Explorer | Level 3
        2 years ago

        how to add 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry, Pardhivan, but just to clarify, did you reach out to our support team about your issue?

       

      What's the ticket number you received, please?

      • Pardhivan's avatar
        Pardhivan
        Explorer | Level 3
        2 years ago

        Thanks for u r sloving my issue my dropbox is back..

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