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cosimosi's avatar
cosimosi
Explorer | Level 3
2 years ago

Can´t login, don´t receive Code and password reset mails

When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email co...
account access
security
gm40's avatar
gm40
New member | Level 2
2 years ago

Hi Megan,

I hit exactly the same problem as discussed here.

I checked spam folders locally as well as on the mail server.

There is no email from dropbox although it should be dozens by now.

Thanks for help!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry for jumping in, gm40. 

 

Is no-reply@dropbox.com added to your email contacts, as well? 

 

If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here.

 

Thanks!

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