Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

purcj01's avatar
purcj01
Explorer | Level 3
1 year ago

Can't sign in to Dropbox App on iPad mini (OS 17.4.1) using single sign on.

I'm trying to log into my organization's Dropbox App on my ipad mini running OS version 17.4.1. I've been able to log in previously, so I don't know why I can't now. I open the app, enter my organiza...
account access
alberto_'s avatar
alberto_
New member | Level 2
1 year ago

hi guys, same issure here with my iphone. found any solutions? thanks!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey alberto_, sorry to hear about this.

 

Have you tried clearing the app's cache or completely uninstalling and reinstalling it, to see if that helps?

 

To clear the cache, tap on "account", then on the gear icon and then on "clear cache".

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions