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Edu account now designated as work

Edu account now designated as work

dasch87
New member | Level 2

It’s been a while since I logged in. Trying to find a certain file. I login with an .edu email address and I’m informed I can either keep that as is and let the University have access to my files and admin rights (work account), or I can change to a personal email/account. I enter my @gmail.com email but it says there’s already an account with that email. I cannot access my files unless I give my alma mater access and admin rights. Am I being forced to create another gmail account so that I can migrate my files? What’s the workaround here? There are no files in my gmail/Dropbox account. And this looks like the only spot to submit this question.

1 Accepted Solution

Accepted Solutions

Re: Edu account now designated as work

Walter
Dropboxer

Hey @dasch87, sorry to hear you're having issues with this. 

 

It sounds like you chose the option to create a new account instead of joining with your existing one and the email you tried to use is already associated with a Dropbox account, thus the error message you got.

 

Can you clarify what you'd like to accomplish here? Would you like to join the University's team account with your edu email address or the gmail one?

 

Let me know and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Edu account now designated as work

Walter
Dropboxer

Hey @dasch87, sorry to hear you're having issues with this. 

 

It sounds like you chose the option to create a new account instead of joining with your existing one and the email you tried to use is already associated with a Dropbox account, thus the error message you got.

 

Can you clarify what you'd like to accomplish here? Would you like to join the University's team account with your edu email address or the gmail one?

 

Let me know and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Edu account now designated as work

dasch87
New member | Level 2
I was able to delete the new account and re-enter the process to convert the account to a personal one.

Re: Edu account now designated as work

Walter
Dropboxer

Glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too @dasch87 

 

See you around the Community and have a lovely week ahead!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    Walter Dropboxer
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    dasch87 New member | Level 2
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