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Yo-1's avatar
Yo-1
New member | Level 1
10 months ago

Getting an error that my password is wrong when trying to set up two-factor authentication

Hello Dropbox Team -

I attempted to set up the 2 Verification Step.  I enter my password, and it says that the password is wrong. No. I did not mistype the password.  (I used the password to enter DropBox so) I know it's the right password, typed correctly. (not auto populated)

Can you please let me know why this could be happening? 

I also tried to do this in a different browser, which let me into Dropbox using the same password but when I attempt to setup the 2 Verification step it says it's the wrong password again.  I've not set up any other passwords \`?`/

Your guidance is much appreciated.  Be well. 

Passwords
security
two factor authentication

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for bringing this to our attention, Yo-1.

    Can you reset your password and then try again, to see if that helps?

    You can reset it from this page.

    Let me know how it goes.

  • Yo-1's avatar
    Yo-1
    New member | Level 1
    10 months ago

    I reset my password not to long ago. I wish we didn't have to keep doing this. Thanks for the quick response and your time.  Have a good one.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I completely understand, Yo-1.

    If the issue comes back again, let us know.

    Have a good one as well!

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