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Finding my original account

Finding my original account

LaszloPhoto
New member | Level 2

I carelessly set up a new account under a gmail setting. My old account is under a different email but now I find I can't access it. It is a paid yearly account. How can I get to my original account?

3 Replies 3

Mark
Super User II

You just need to log in using the email - search emails for messages from Dropbox on no-reply@dropbox.com or use the Credit Card look up tool to see if that can find your email https://www.dropbox.com/payments/find_receipt


 


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LaszloPhoto
New member | Level 2

I did find that I made my payment through PayPal. So I have proof of having an account. What allowed me to get to my old account was signing in with the new gmail account and then logging off that. That took me to a dialogue window which showed both my accounts and allowed me to log in through the old account. Now all I need to do is to delete the new gmail account so it won't interfere with accessing my old account.

Rich
Super User II

@LaszloPhoto wrote:

Now all I need to do is to delete the new gmail account so it won't interfere with accessing my old account.


 

Just make absolutely certain that you're signed in to the new Gmail account before you proceed, so that you don't accidentally delete your other account. Once an account has been deleted, neither the account nor the files in it can be recovered.

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  • User avatar
    Rich Super User II
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    LaszloPhoto New member | Level 2
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    Mark Super User II
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