Getting Access to Replay

[Mark Jackson C.]

Hi, I am the admin for our account and I would like to try out Replay for our video production services.

Am I able to be given access to this?

I reached out to support and they told me to fill this form in.

Look forward to your response.

Mark
New Zealand

[butterid]

Hi. same problem here. i have several projects with feedback in replay and now all i see is this message. (yesterday it was working perfectly fine)

i urgently need this to be solved, as the projects are ongoing.

thanks

[Aaron999]

Hi there, same issue - I am admin & my team are desperately needed access to it for our clients to review work.

Also noticed replay has dropped off the apps on the left (see screenshot)

@dropbox team, please advise

[rick_g]

Same here. But I can still access my videos using the direct links I send to my clients.

[zuparino]

Same here...

[ROMAN LEHMANN]

Same problem here.

[Emma]

Hi everyone,

Thanks for raising this, we’re looking into it and we’ll let you know once we have an update.

Thanks!

[butterid]

please keep us informed. 36h passed with no update or solution. if you are trying to establish this tool vs. frame.io, it makes me wonder how it can happen, that my clients and me are denied access in the middle of several projects...

[Emma · Accepted solution]

Hi all,

The team have fixed this issue and Replay should be working properly. If you are still experiencing issues please let us know.
 
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.

[Joshua Kuhn]

Hello!

Sorry to reply to an old thread, but I am receiving the same screen as above and don’t see where in my admin settings to activate or request access to Replay.  Can someone point me in the correct direction or get this activated for me? Thank you!

[Walter]

Hey @Joshua Kuhn, thanks for joining our Community and happy 2023!

If you're still having issues with this and have made sure that the beta releases are turned on for your account, may we reach out via email to have a further look?