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riptide344's avatar
riptide344
Explorer | Level 4
1 year ago
Solved

I am unable to login to my account with my email ID.

Hello, I tried to log into my account and it does not recognize my email ID and asks me to create a new account.   Has my account been deleted? How do I find out?   All my files are on ther...
account access
  • Megan's avatar
    Megan
    1 year ago

    Thanks for this riptide344!

     

    I was able to locate the ticket number, and an agent will be with you as soon as possible. 

     

    Thanks for that! 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago
riptide344 wrote:

I tried to log into my account and it does not recognize my email ID and asks me to create a new account.

How long ago did you last log in to it riptide344 ?

  • riptide344's avatar
    riptide344
    Explorer | Level 4
    1 year ago

    I use it everyday. So most likely yesterday. 

    • riptide344's avatar
      riptide344
      Explorer | Level 4
      1 year ago

      @Mark I have been using dropbox for years. All my files are on there. Any help would be greatly appreciated. Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey riptide344, let's jump right into this! 

         

        It might sound trivial, but is it possible that you were using your Dropbox account with a different email address? 

         

        Do you have any other linked devices that you can use, to check for your email address there? 

         

        Keep me posted!

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