I can't access my paid Dropbox account, when logging in with my email address

[LACL]

I have a paid account (yearly subscription) linked to one email address. When I try to log into the web interface of Dropbox, the account I access with this email address is empty and does not include my files. I do not seem to be able to find the other account linked to that email (which exists for sure as my bill for the subscription is with this email).

I read the messages on the community board. It doesnt help.

Can somebody help? I am changing laptop and need to be able to download my dropbox files on my new laptop.

Thanks.

[Rich]

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@LACL wrote:

I do not seem to be able to find the other account linked to that email (which exists for sure as my bill for the subscription is with this email).

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It's not possible to have multiple accounts on the same email address. Each account must have a unique email. Use the credit card charge lookup tool to identify the account you're being charged for.