I can't see the folders in my Dropbox that my boss has definitely shared with me. Can someone help?

[DZ7]

Hello everyone, I've tried a few things, but I can't find the error.

 I tried to connect two my private Account with the business account at the beginning. Maybe that caused my problem?
Also, I always click on next without reading.

What can I do? What am I missing?

When my boss helped me I had to share my screen with him. He described my creatively-ordered desktop as "creepy". I like that he's mercilessly honest and I also like my desktop as it is.

Can anyone help me so that I don't have to show it to him again and keep my job? ^^

[Walter]

Hey @DZ7, sorry to hear you're having issues with this.

Can you please let me know if you're using a personal account now or if you're part of a team account? 

When you say you can't see the folders your boss is sharing with you, are you not able to see them on your computer's Dropbox folder or also on the website?

Any additional information you can share is more than welcome! 

[DZ7]

Hi Walter,

thank you very much for your feedback and for asking. 

I am a part of a team account.

I see a folder with my name on it,but it's empty. It should show the other company folders.

I can't see them anywhere. Not on the website, not in the app.

When I accepted the invitation for Team Dropbox, I chose the "Link to private account" option. I have unlinked the link again. 

Is there something else I can tell you?

I really appreciate your help.

Dzenita

[Nancy]

Hey Dzenita! Hope it’s OK to jump in here.

Are you seeing something more if you visit this page? Is there any trace of the files your boss should have shared with you there perhaps?

[DZ7]

Hi Nancy,

thank you very much for helping.

No, I see nothing, when I go to the page. That's weird. 

Have you ever had a similar problem?

[Walter]

Thanks for the screenshot @DZ7 

Could you also clarify what you see in your homepage? Do you see your team's shared workspace there? 

[DZ7]

Hi Walter,

this is everything I can see, I hope it helps. The blue folder should be filled with the folders I need to use. But it's empty. 
I didn't read through everything while I clicked and I wonder where in the process the mistake might have happened. 
Is there probably something important I should click or "unclick"?

[Nancy]

Thanks for the screenshots, Dzenita!

Is it perhaps possible for your boss to unshare and re-share these files with you? Since they’re not showing anywhere on your Dropbox account, I’d like to make sure there’s no issue on their end either.