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My Dropbox account has disappeared

My Dropbox account has disappeared

khs
Explorer | Level 3

My Dropbox account has disappeared. I last logged in a week ago. And I tried to log in today. But I can't log in, and I can't get a password reset email. I tried to create a new account with the same email, and I was able to sign up. This means that my original account has been deleted. Why did my original account get deleted? Please help me!

1 Accepted Solution

Accepted Solutions

Re: My Dropbox account has disappeared

Megan
Dropboxer
Hi @khs, let's see what we can find out about this! 

Is it possible that you haven't accessed your account in a long time

If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

Were you, by any chance, part of a business team? 

Let me know more!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: My Dropbox account has disappeared

Megan
Dropboxer
Hi @khs, let's see what we can find out about this! 

Is it possible that you haven't accessed your account in a long time

If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

Were you, by any chance, part of a business team? 

Let me know more!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: My Dropbox account has disappeared

khs
Explorer | Level 3
No, I logged in a week ago. I had only one account. But I can't log in all of a sudden yesterday. What's a business team?

Re: My Dropbox account has disappeared

Elixir
Super User

Business/team accounts are centralised Dropbox accounts (meant for businesses) where the team admin can manage others' accounts  including creating and deleting accounts. Is your Dropbox account part of any such Dropbox team or is it a personal account (you signed up and created a personal account for yourself)?

Re: My Dropbox account has disappeared

khs
Explorer | Level 3

I don't know exactly 😞

When I didn't have a Dropbox account, my colleague invited me to the Dropbox shared folder.

So maybe I created a personal account for the first time, and then joined the business team.

Re: My Dropbox account has disappeared

Jay
Dropboxer
Hi @khs, what was the exact invite you received in your email? Did it invite you to a shared folder, or to join a team to view a folder?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Jay Dropboxer
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    khs Explorer | Level 3
  • User avatar
    Elixir Super User
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    Megan Dropboxer
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