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DavidJV40's avatar
DavidJV40
Explorer | Level 3
1 year ago

My templates and history of signed documents have disappeared after resetting Sign password

After resetting the password as recommended after the Dropbox Sign security incident.   All the account data has disappeared, including the contracted plan and my payment method.   It looks l...
security
DavidJV40's avatar
DavidJV40
Explorer | Level 3
1 year ago

Ticket 23691943

 

That is the ticket number that the courier gave me,

 

today I sent another one as I had no answer with the previous one.

Ticket 23704758

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks, I've gone ahead and prioritized the first ticket to expedite matters on your behalf.

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