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debbiemaycry's avatar
debbiemaycry
New member | Level 2
3 years ago
Solved

New login email notifications every minute. How to stop them?

Hi! So today I logged into my Dropbox account via the Chrome web browser and started getting "We noticed a new sign in to your Dropbox" about twice every minute. I've already opened one of them and...
account access
Notifications
  • debbiemaycry's avatar
    debbiemaycry
    3 years ago

    Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve. 

debbiemaycry's avatar
debbiemaycry
New member | Level 2
3 years ago

Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey debbiemaycry, sorry to hear about this, and I’m glad the emails stopped shortly after. 

     

    If this happens again, give me a shout and I’ll investigate further. 

     

    Cheers!

    • nichs2's avatar
      nichs2
      Explorer | Level 3
      2 years ago

      Every time I log into this Dropbox account from the same browser I receive an email with the subject heading we noticed a new sign in to your Dropbox account asking if I logged in. Why?   I appreciate Dropbox are looking after my security but surely they can identify that I am logging in from the same laptop and using the same browser.  How do I retain the security but cease the email when I use the same laptop/browser?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi nichs2, are you using an incognito/private browsing window? 

         

        Do you have any proxy, VPN, or extensions in your browser that could be clearing cookies?

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