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debbiemaycry's avatar
debbiemaycry
New member | Level 2
3 years ago
Solved

New login email notifications every minute. How to stop them?

Hi! So today I logged into my Dropbox account via the Chrome web browser and started getting "We noticed a new sign in to your Dropbox" about twice every minute. I've already opened one of them and...
account access
Notifications
  • debbiemaycry's avatar
    debbiemaycry
    3 years ago

    Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The system would only send that email if you sign out of your browser each time you login, or if the cookies are cleared, or if your computer IP changes.

 

Can you check on this page to see if the latter to be the case, by hovering over the different browser login sessions?

nichs2's avatar
nichs2
Explorer | Level 3
2 years ago

Sorry for the delay in getting back to you Jay.  Its morning here again. 

The last 12 sessions over 6 days used the same IP address but prior to that there were two or three different IP addresses.  I did change the modem about a week ago but wouldn't have thought that would make a difference, or does it?  

I clear cookies irregularly so that wouldn't be the reason why it happens each time.

I use +Type app as my browser on my phone and this doesn't show up in the web browser history. 

I just click (x) out of Dropbox when I finish what I am doing and do the same out of my browser.   

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