Not getting an email from Dropbox to enter my account

[MaxHeadroom]

We have a Dropbox account that I can't seem to get into.

the email address and password is correct, but it keeps on wanting to send an email to the account.  I checked for the email and it's not there, nothing in the spam either

I even went so far to log into my Office 365 Tenant account and do a trace and there is NO email being sent from Dropbox to the email address. 

The hardest part is that when I try to raise a support ticket, it ASKS me log in, so there is no way to send a support ticket from that account because I can't get into that account.

is there any way I can talk to someone or email them to assist on getting it resolved. ?

[Nancy]

I’m sorry to hear about this, @MaxHeadroom. 

The email you’re referring to, is it the one about the one-time security code perhaps?

If yes, you can also add no-reply@dropbox.com to your email contacts as a test. 

In case that doesn’t help either, you can log a ticket with our support team with these steps. Please make sure to send me your ticket number here afterwards. 

I’ll be waiting for your updates!

[MaxHeadroom]

I sent a request to support, I am unsure if they will get back to me

YES I have checked for the NO-REPLY email and it never came to me, that is what I am explaining. 

I have also tried to log into my hotmail.com account, and also can not log in, I think there is something wrong with your system.  the only way I was able to log in is because I was logged in on my phone.  I am now fearful that your system is not working and I will lose my files. 

[Nancy]

Can you send me the ticket number you should’ve received after logging your ticket to our system? I can leave an internal note on your behalf for our support team to see.

[MaxHeadroom]

the ticket is Ticket #23491191: DB: Not getting my email from your system

[Megan]

Hi @MaxHeadroom, thanks for sharing that with us! 

I can see that you've successfully logged in a ticket indeed. I've notified our Speacialists and they'll be with you shortly. 

Hang tight, and thank you for your patience!