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Request to complete Dropbox setup

Request to complete Dropbox setup

corenottm
Explorer | Level 4

Hello, on 31/10/2023 I received  a message from Dropbox<no-rep[ly@em-s.dropbox.com entitled "Attn: we recommend completing your Dropbox setup ASAP".

 

I already have a Dropbox account and do not require or have not knowingly requested another account.

Could this be a scam, an error on my behalf or a legitimate request  from Dropbox for some reason?

So should I complete setup or just ignore?

 

I have recently accepted an offer to upgrade to the new version of Outlook, could there be a link there for automatic data backup. Currently I do not have any auto backup for files other than screen shots.  Operating system Windows 10.

Thanks, Corenottm

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff

Hi @corenottm! Thanks for posting on the forum. 

 

The domain of the sender seems to be a legit Dropbox one

 

Is there any chance the email was sent to another email address, that’s linked to a relatively new Dropbox account? 

 

If not, then you can just ignore the message, and you don’t need to take any actions on your end. 

 

Let me know if you receive more of those, though.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

pauldavidmena
New member | Level 2
Go to solution

I've had a Dropbox account for years, so I was very surprised to get an email suggesting that I needed to complete my setup. Unlike some of the other messages in this forum, my email didn't include a "Get Started" button, but rather a "Continue" button. A screenshot is attached. Mousing over the Continue button reveals a URL starting with https://links.dropbox.com, but I haven't clicked on it.

Screenshot from 2023-09-26 08-58-17.png

Walter
Dropbox Staff
Go to solution

Hey @pauldavidmena, thanks for using Dropbox and welcome to our Community!
 

May I ask if you've ensured that the email is coming from one of the official Dropbox domains?

 

If it's indeed coming from an official Dropbox domain, it might have been sent by accident in which case you'd be safe to ignore. 

 

In any case, please keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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pauldavidmena
New member | Level 2
Go to solution

The "From" address is "no-reply@em-s.dropbox.com," which seem legit. I've verified that my account is intact, so I'll just ignore the email for now. Thanks!

 

Paul

Walter
Dropbox Staff
Go to solution

Let us know if anything else comes up, Paul.

 

Cheers! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Nancy
Dropbox Staff

Hi @corenottm! Thanks for posting on the forum. 

 

The domain of the sender seems to be a legit Dropbox one

 

Is there any chance the email was sent to another email address, that’s linked to a relatively new Dropbox account? 

 

If not, then you can just ignore the message, and you don’t need to take any actions on your end. 

 

Let me know if you receive more of those, though.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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corenottm
Explorer | Level 4

Thanks for that quick response Nancy.

Will ignore and let you know if any repeat requests appear. I have no messages in my current Dropbox account.

Corenottm

sanderton
New member | Level 2

Recieved this email urging me to complete my setup even though I've have been using my account for a long time now. Anyone else have this happen? See attached:

 

 

Screenshot 2023-12-12 at 10.00.25 AM.png

Nancy
Dropbox Staff

Hey @sanderton, your post has been moved here, as it’s similar to the OP. Please check my reply above, and see if it helps you, too.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Nancy Dropbox Staff
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    sanderton New member | Level 2
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    corenottm Explorer | Level 4
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    Walter Dropbox Staff
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