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I dont know where this question is supposed to go. Please excuse me if i am in the wrong place.
I created a team and 2 team folders. I invited team members. One of them has accepted and shows on the admin dashboard as a member. She can see the team folders but the icons are grayed out and she cannot access them. What can i do to give her access?
Hi @HAL900O, thanks for bringing this to our attention.
Do you know if the team member has been given access to the team folder via the groups added to those folders?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for the reply. That is probably what I was missing. I have now done so and am waiting for the change to take effect. I will report back when I can confirm that the issue is resolved.
Thank you again for reply, but...
Based upon your instruction to add this user to the group memberships , I did add the team member in question to the 2 groups to which I intended her to have access. I waited 24 hours for the change to propagate through the Dropbox system but the problem persists. She still cannot access either of the 2 groups to which I gave her member access through the admin dashboard. They both show up grayed-out. Other members added to the groups in the same manner are able to access these folders with no issue.
@Jay wrote:
Do you know if the team member has been given access to the team folder via the groups added to those folders?
Also, I am not sure I fully understand your question. You ask whether I gave the member access to the Team folder via the Group folder. If I understand the procedure correctly, the process goes in the opposite direction - I must add the member to the Team folder first and only then can I use the Team folder (parent folder) to add the member to the group folder (child folder).
Am I mistaken?
Do you have any other suggestions?
Sorry to jump in here, @HAL900O.
Does this member appear in the Group you added her to, if you check the group from your admin console?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @HAL900O, thanks for the heads up on this!
Glad to see our Support team could shine some light on the case.
If you need something else, please let me know and I will be more than happy to help every step of the way.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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