Using 2FA on an account with a previous 2FA code there.

GRDisco

I am trying to add Dropbox to a new phone but the 2 factor authentication is set up with a phone number which is not mine any more. How can I proceed? I have the original unique codes.

Mark

You need to use the recovery codes.

If it isn't giving you option to use them on phone go to the website and log in that way choosing the recovery code option before disabling 2FA

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GRDisco

I assumed that was the case so I tried to log in on my computer and after is put in the password it gives me with “little” red letters on the top of the screen “unable to process request”.

Mark

@GRDisco wrote:
I assumed that was the case so I tried to log in on my computer and after is put in the password it gives me with “little” red letters on the top of the screen “unable to process request”.

Try clearing cache / temp internet files etc. and see if that works.

If not consider an incognito type window and see if that has a better solution

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Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Using 2FA on an account with a previous 2FA code there.

Using 2FA on an account with a previous 2FA code there.

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