cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What does "Disconnected members" mean?

What does "Disconnected members" mean?

jazzmeg1
Advanced | Level 16
Go to solution

Hello

In the Admin Console's "Member" page, there is a pull-down menu where you can select members' status. What does "Disconnected Members" mean? 

Thank you.

 

2 Accepted Solutions

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.
 
Hope this clarifies matters!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

Jay
Dropbox Staff
Go to solution
This is a different matter, namely pairing a personal and business account.
 
This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever.
 
Now, there’s two things you’re referring to when disconnecting the accounts.
 
If they disconnect, or unpair the personal from the business account (using the steps in the above link), then they’ll be left with two separate accounts. There won’t be any merging or ‘new accounts’ created, since they both have separate emails to begin with.
 
However, they won’t be able to sync both of them since they’re no longer connected, so only one account can be signed into the Dropbox desktop application on the computer.
 
Now, if you’re referring to when a team admin converts their business account to a personal account, then it would make that business email a personal account. Like above, this will prevent the user from having both accounts sync at the same time on their machine.
 
It wouldn’t create a new account. It simply removes them from the team, keeping the same email, and being a personal private account.
 
Hope this makes sense!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

10 Replies 10

Jay
Dropbox Staff
Go to solution
Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.
 
Hope this clarifies matters!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jazzmeg1
Advanced | Level 16
Go to solution

Thank you so much. Just curious, in what kind of situation do you disconnect a member?

 

Jay
Dropbox Staff
Go to solution
If a member accidentally joined your team, meaning the team admin invited the personal account and not a business email, then converting their account to a personal account away from the team is the best way to ensure the user doesn’t lose their personal files.
 
Also, if a team member, who has been members of the team for some time, wants to leave the team, the admin can still convert them to a personal account using the same method..

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jazzmeg1
Advanced | Level 16
Go to solution

Thank you. Sorry for another question.

You said, "Also, if a team member, who has been members of the team for some time, wants to leave the team, the admin can still convert them to a personal account using the same method"

In the case above, if a member has already linked his/her personal account (personal email) to a business account(business email)  and gets disconnected from the buiness account, will another (2nd) new personal account be created? Or will it be converted to the 1st personal account?

 

Jay
Dropbox Staff
Go to solution
This is a different matter, namely pairing a personal and business account.
 
This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever.
 
Now, there’s two things you’re referring to when disconnecting the accounts.
 
If they disconnect, or unpair the personal from the business account (using the steps in the above link), then they’ll be left with two separate accounts. There won’t be any merging or ‘new accounts’ created, since they both have separate emails to begin with.
 
However, they won’t be able to sync both of them since they’re no longer connected, so only one account can be signed into the Dropbox desktop application on the computer.
 
Now, if you’re referring to when a team admin converts their business account to a personal account, then it would make that business email a personal account. Like above, this will prevent the user from having both accounts sync at the same time on their machine.
 
It wouldn’t create a new account. It simply removes them from the team, keeping the same email, and being a personal private account.
 
Hope this makes sense!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jazzmeg1
Advanced | Level 16
Go to solution

I got it! Thank you so much, Jay!

Jay
Dropbox Staff
Go to solution

No worries, have a great evening! 🙂


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

AlanJL
Helpful | Level 5
Go to solution

Makes sense to me and I am not an "expert" Dropbox user.

SuttonSolutions
New member | Level 2
Go to solution

Hi I would like to leave my current dropbox business account and set up my own dropbox account as my work situation has changed?

 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    SuttonSolutions New member | Level 2
  • User avatar
    AlanJL Helpful | Level 5
  • User avatar
    Jay Dropbox Staff
  • User avatar
    jazzmeg1 Advanced | Level 16
What do Dropbox user levels mean?