dropbox connected to old email

[ccrottygood]

Hello,  My drop box account is connected to an old email.  When I try to update my email address, it asks to verify the new email address and I do, I have multiple times.  Then it wants to verify from the old email address.  I have reactivated the account and I can receive emails there but the one from dropbox never shows up in the inbox or the spam folder.  

I have tried multiple times and always the same problem.

[Walter]

Hey @ccrottygood, sorry to hear you're having issues with this.

Would it be OK if we reached out via email to have a further look internally?

Let us know and we'll use the email address that's connected to your profile here on our Community. 

Thanks!