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Accidentally Merged my personal Drop Box with Business Account

Accidentally Merged my personal Drop Box with Business Account

Brian D.30
New member | Level 1
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I had a personal dropbox that I accidentally merge with a business account by using the same email. How can I get my personal dropbox back with the email and content that is now associated with business dropbox login.

17 Replies 17

smithy7000
New member | Level 2
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This has just happened to me!!!!!!

 

How do I get this resolved?

BenJohnston
New member | Level 2
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Everyone understands that they 'chose' this - the complaint is that it's far too easy to make a near-catastrophic mistake. Like others here, I've just handed over my entire 100GB Dropbox history to a bunch of people I hardly know. Every confidential file from all previous clients, now controlled by a new client. With one erroneous click.

 

We make mistakes - we should be able to resolve them quickly. 

Alan B.42
New member | Level 2
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I cannot disconnect my personal account fromaclients team folder I acidently joined, how can you allow this to happen??? so many posts with the same thing. I have private folders with lots of other clients in my personal dropbox the admin can now look through! 

 

Unbelivable you can make this so easy, the invite is confusing it says join with your existing account or create a new one, why would I want a new account? I presumed the admin sent me a shared folder like all the others I share with. 

I now have to ask this new client to delete me so I can get my account back..this is very bad design. Fortunatly the new client seems nice I hope she can delete my mebership and my account returns to what it was.

Jane
Dropbox Staff
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Hey Alan B.42

 

I understand that this may be frustrating to you, I'm here to follow-up on your request though! 
 
Because this is an account-specific matter, I'd have to ask you to raise a ticket with our team, since we'll require sensitive information that can't be discussed here. I'd be glad to follow-up on your request, if you let me know a ticket ID here, so that I look up for your request internally and assign it to a team member. 
 
Thanks in advance for your cooperation, looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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justanotherclue
New member | Level 2
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This just happened to me to and it is beyond unacceptable. I have been paying my $9.99 a month for years and I do this not because there are no other alternatives but because I feel safe with the dropbox system. I no longer feel safe. I will definately move my business to another service now.

tillkrueger
Collaborator | Level 10
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I just wasted 3 hours of my life arguing with an old client over why I do *not* want to merge my account with his Business account as a team member, only to get access to the files that my client is trying to share with me. It's obviously not easy enough for someone who holds a business acccount and isn't very computer savvy (as is the case with this client) to share access to a folder without it going out as an invite to join the team.

Reading this thread I shudder at what a mega hassle it might have been, had I not been as alert as I was when I opened the email and looked at the "Accept Invitation" and then the "Merge" buttons. Who in their right mind thought that that was a good idea?

You *absolutely* need to be much more clear about the consequences of these actions in your UI! What you are doing here is downright irresponsible and misleading. It is obvious that many many thousands of customers did not understand the consequences of choosing to either merge their accounts or give up their login email for a new account. Seriously? Why?!

Anyway, I am in the process of losing an old client over this argument. He is stubborn and thinks that *I* am being unreasonable for not just merging to get to these files. And to have to argue with clients over who is being unreasonable is *always* a bad idea.

Can you please go back to the drawing board and change how you share folders/files from a business account? Make the default share behavior to share it as "just" a folder/file, and not as a team-merging invite, for the sake of all that makes sense?

Jane
Dropbox Staff
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Hey @tillkrueger, I appreciate the time you devoted in detailing us your thoughts on this functionality. That’s some really productive feedback & I’ve made sure to make our product specialists aware of your concerns; we're always looking for ways to improve & we value your opinion, so as to improve the way you interact with Dropbox. 
 
Once again, thanks for posting us here on the matter & please don’t hesitate to get back in touch on the Dropbox Community at any time in case you need assistance or have more questions. Wishing you a wonderful rest of your day ahead! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

tillkrueger
Collaborator | Level 10
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Thank you for the acknowledgement, Jane. My client has since cancelled his Dropbox Business account, so you should be aware that these choices you make impact you as a company as well. We are all pioneers and hence influencers out here, and if you don't *quickly* respond to these type of issues by making them right, you *will* pay the consequences.

While I appreciate your gesture of acknowledgement, this issue is so serious that I can't stress enough the urgency of righting it. A "sorry" simply isn't enough for the grief you are causing thousands of customers. Nothing is as valuable as time, in this life, and by causing thousands of customers many hours of loss of this priceless asset, you are doing serious damage. I know it has become customary amongst our providers, be it utilities, communications, or online services, to try to get away with a simple "sorry for the inconvenience" when the damage is far beyond an inconvenience. We pay you for a service that you have a responsibility to provide without causing us grief or a dire loss of valuable time and energy - in some cases even clients - so the right thing to do would be to offer the customers who you cause such "inconveniences" to something back. The same way we pay you every month for a service that's supposed to "just work", we should be able to expect accountability when it doesn't just work. Certainly in the form of fixing, quickly, what doesn't work, and some sort of appeasement for failing your customers, *without* everyone having to ask for it.

Something along the lines of "for the severe inconvenience we caused you as a result of our implementation of the team-invites from a business acount, we will give you one month of business service for free", the same way Amazon offers a free month of Prime membership *and* a small credit for my next purchase when I call them to make them aware of a mess-up on thier part, *without* having to ask for it. I can't count the times that an Amzon customer service representative said "Mr. Krueger, may I offer you a free month of Prime and a $15 credit toward your next purchase to partially rectify this situation". Now *that* is what I call proper accountability and service to your customers.

Just an idea...one that many, many more customers should start to demand from their providers. But in the meantime, I ask you to *please* fix those team-invites, pronto!
And do consider an appeasement process. Being influencers, we would thank you with our continued patronage and recommendation to our friends, family and colleagues. 

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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    tillkrueger Collaborator | Level 10
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    Jane Dropbox Staff
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    justanotherclue New member | Level 2
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