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Can I recover a deleted account?

Can I recover a deleted account?

james74
New member | Level 2
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I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]

 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@basheer wrote:
can we recover a deleted personal account from dropbox

If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

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Jay
Dropbox Staff
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Hi @james74, thanks for posting on the Community!

If a Dropbox account is deleted by a user, then it wouldn't be possible to recover the account or the files within, unfortunately.

Was the account part of a Dropbox Business team by any chance, or was a personal account?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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basheer
New member | Level 2
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can we recover a deleted personal account from dropbox

Rich
Super User II
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@basheer wrote:
can we recover a deleted personal account from dropbox

If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

gpantelios7
New member | Level 2
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Hello,

 

I deleted by mistake my personal drobox account, Can i recocer it?

Megan
Dropbox Staff
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Hi @gpantelios7, sorry to hear about that! 

 

If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before. 

 

I hope this clarifies!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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gpantelios7
New member | Level 2
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Hello Megan,

 

How can I recover my files from the deleted account?

Megan
Dropbox Staff
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Hi @gpantelios7, I'm afraid this wouldn't be possible. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Xavier Beaulieu
New member | Level 2

I had a personal account, then i joined a business team. Now that I left my work and was excluded from the team, I lost my personal folder which I had in my original personal account. I can't even log in on my dropbox account. My email disappeared, all my folders disappeared.

Rich
Super User II

@Xavier Beaulieu wrote:

Now that I left my work and was excluded from the team, I lost my personal folder which I had in my original personal account. I can't even log in on my dropbox account.


When joining the Business team you merged your account into their team account, effectively making them the owner of your account. In order to leave the team and keep your account active, the team admin needs to convert your account back to an individual account. If they removed you from the team  instead, your account was deleted. You need to contact the team admin and ask them to restore your account and then convert it. Act quickly because they only have seven days from the deletion to restore it. Only the team admin can do this for you; Dropbox cannot.

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