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Email Verification

Email Verification

aarvizu1
New member | Level 2
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Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that is the problem I am having. 

 

Does anyone know of a solution or has had this issue?

1 Accepted Solution

Accepted Solutions

felirat
New member | Level 2
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Hi Megan,

Thx, it worked. Apparently, Firefox has some issues. I tried it from Chrome, and voilá, I got the mail.

Thx again.

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4 Replies 4

Walter
Dropbox Staff
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Hi @aarvizu1, sorry to hear you're having issues with this.

 

Have you tried another browser at all?  Can you maybe add no-reply@dropbox.com to your address book and then try sending the email again?

 

Let me know how you get on. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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felirat
New member | Level 2
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Hi,

I have the same problem, and I know this is not related to spam, I can actually see the server logs.

Unfortunately, my address was off for a long time (as a result of a simple error). Now if I try sending the verification email, I get nothing, and nothing shows up in the logs either.

Is there an internal blacklist for addresses that have failed in the past?

Anyway, could you solve this problem? I don't want to loose this account.

Thx

Megan
Dropbox Staff
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Hi @felirat, I hope you're doing well!
 

Out of curiosity, have you also tried a different browser to request an email verification? If not, can you try that, and also try a private tab on your browser?

 

Keep me posted on the results! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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felirat
New member | Level 2
Go to solution

Hi Megan,

Thx, it worked. Apparently, Firefox has some issues. I tried it from Chrome, and voilá, I got the mail.

Thx again.

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Top contributors to this post

  • User avatar
    felirat New member | Level 2
  • User avatar
    Megan Dropbox Staff
  • User avatar
    Walter Dropbox Staff
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