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Re: How can I clear Dropbox notifications?

How can I clear Dropbox notifications?

JB2023
Helpful | Level 5

I have two questions:

1. How can I clear Dropbox notifications?  I am using the latest version of Dropbox on my iPhone 10 (it was updated recently).  The Dropbox app keeps show a "2" on the notifications icon in the upper right of the Home screen.  When I tap on that it shows 6 unread notifications.  When I tap on any of the notifications, nothing happens.

 

2. How do I find out the version number of my Dropbox app?

 

Thank you

24 Replies 24

Hannah
Dropbox Staff

Thanks for checking @JB2023 and sorry to see you're also having this issue, @D M.6.

 

Can we now send you both an email, to investigate?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Kfederal
New member | Level 2

I’m having a similar issue, with a twist: the alert icon shows a “1” in a red circle, and when I go to the home page, I see a “1” on the home icon and “1” over the bell icon at the top of the page.  When I click on the bell, it shows two unread notices (though I’ve read them many times).  I can’t clear them.  I can’t expand them.  I can’t delete them.  What a pain.  Please help.

D M.6
New member | Level 2

Yes

JB2023
Helpful | Level 5

Yes, Hannah, please send me an email.

Thank you.

Megan
Dropbox Staff

Hi @Kfederal, could you send me a screenshot of this, if you could? 

 

Also @D M.6 & @JB2023, I just sent you an email about this, thank you! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JB2023
Helpful | Level 5

Hi Hannah, 

Please send the email; I have not received it from you yet.

Thank you.

Hannah
Dropbox Staff

Hey @JB2023, can you check your emails again? Megan has already reached out to you, so you should be seeing an email from her.

 

You can also check your spam/junk folder in case it went there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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areader
New member | Level 2

Having this issue with iOS 16.3.1, app version 320.3.  Marking all notifications as read does nothing, opening individual notifications did not work, and clearing cache did not solve the problem.  Previous replies indicate that signing out/in and reinstalling the app may work, but will reset some settings such as passcodes and camera upload.  I've spent quite some time personalising those options and I do not want to go through the hassle of setting up these again when it is evidently a bug.  Looking forward to this being fixed in the next version.

Jay
Dropbox Staff

Hi @areader, we do recommend uninstalling and reinstalling the Dropbox mobile app as a first step to check if there is some form of conflict preventing the notifications from being removed. I've merged your post to an appropriate thread.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Alan S
New member | Level 2

iPad notifications won’t go away. Can’t clear them, can’t mark them Read, badge won’t clear. Tapping some of them opens the camera (!)


I went to Safari Dropbox site to find a solution. That site is too much! Pop ups galore, the Cookies Accept All box won’t close no matter how many times I tap X. What is up. 

 

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