I am stuck in a drop box log in loop

[rpacheco1959]

Hello,

This is for my other, main account.

1. I recently changed my account password log in. At least I thought I did.

2. I deleted the old email account.

3. I tried to log on with the new account email.

4. Error Message

5. Clicked password reset.

6. Reset email never appears

7. I added no reply to the contacts.

8. Submitted again.

9. Nothing.

10. I tried to submit some sort of ticket, as I am caught in a loop. 

Help, life's work of files there.

I must have mistyped when I changed the log in.

Bob

[Daphne]

Hey @rpacheco1959, I'm sorry to hear you're having trouble with this!

Just to rule out a few possibilities here, have you checked your junk/spam folder in the new email account to see if the password reset email was misdirected there?

Also, do you happen to have any devices connected to your Dropbox account still, or any web sessions still signed in?

Let me know what you find - thanks!

[mikeystrikey]

Me too.

I can login no problem, but I need to "unlink" one of my 3 free accounts as the computer died. I now have replaced the computer and made a new account to Dropbox on it. But when I try to login I cant (maybe like you I lost me login details)  and it tells me I already have 3 accounts so I cant add this new one. So what I am trying to do is UNLINK the one linked to my old dead computer, but every time in my account page, I click on the "Linked" accounts, and even though I am already logged in, it takes me to a new login window, so I enter my details and login again and a red message comes telling me I am ALREADY LOGGED IN... so I just get caught in this loop and not able to enter the linked accounts page so I can unlink the dead one and relink the new one.

Any help here would be appreciated

[Hannah]

Hey @mikeystrikey, thanks for commenting here!

Actually, if you have a Dropbox Basic account, you can't have more than 3 linked devices to your Dropbox account. 

So, you don't need the linked accounts page, but you need to go to your security page and unlink an older device from there, to connect your new computer. 

Let me know how it goes.

[mikeystrikey]

When you say UNLINK... you really mean DELETE right? Because there is no option to unlink it there on Security.

[mikeystrikey]

I go ahead and delete it from the Security page and surprise surprise... Box pops up and says are you sure you want to UNLINK the device? So I go ahead and do it. But Gee wiss, how was I to know the unlink action was hidden behind delete?  The reason I never deleted before was because I thought maybe all my files would be deleted also lol. Dont want to sound ungrateful as I am very grateful for this free cloud, but would it make more sense to label the DELETE button to UNLINK?

Thanks for your help that got the job done.

[Hannah]

Indeed, deleting a device from your security page, will unlink it from your account, so you were correct to go ahead and do it!

Happy to see this resolved now. 

If you have any more questions, make sure to let us know!