I'm not receiving the email to verify my account, any help?

[V1teo]

Hi I can't receive a verification email. I've requested multiple times.  I have added no-reply@dropbox.com to my contacts.

Please help.

Vincent 

[Megan · Accepted solution]

Hey @V1teo, I hope you're doing well!

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

Keep me posted!

[V1teo]

Hi Megan

Perfect, thank you I changed browser and it worked. 

Also I have paid for a dropbox plus annual  subscription via the Itunes app, but it's not showing on my account?

[Megan]

Hey @V1teo, awesome news! 

We're one issue down.

As for your subscriptions: have you tried restoring your purchases by any chance?

[V1teo]

Hi Thank you, that also works. Although it applied it to my personal account, as opposed to business account. Is there a way of changing that?

[Walter]

Hey @V1teo - sorry to jump in here, but I just wanted to mention that we're not able to transfer subscriptions from our end.

You can either cancel the subscription to the wrong account and ask for a refund from Apple directly and once this is settled upgrade the correct account or swap the email addresses between your accounts.

I hope this helps!

[V1teo]

Okay thank you.

[Walter]

No worries @V1teo - let us know if anything else comes up!