Incorrect email for verification. What do I do?

[antoniad]

DB is sending verification emails to an unknown email address, not the one I provided upon purchase of my account. I am locked out of everything, including Chat.  I cannot seem to contact them.  What shall I do?  I paid $119 and have no access, due to DB error,

[Megan]

Hey @antoniad, let's jump right into this! 

You mentioned that the verification email goes to an unknown email address. Can you clarify more? 

Do you try to verify the account, or maybe access it using the 6-digit security code? I'm guessing that you don't receive the emails, however when you say unknown email, do you mean it's an address that you have access to?

Keep me posted, and we'll take it from there! 

[NetSec]

Hello,

I am having the same issue.  When creating my account, I mistakenly used ".dom" instead of ".com" on my email.  As a result, I am unable to verify the email nor change it to the correct email address.

Please advise.

[Hannah]

Hey @NetSec, sorry to hear about this.

Can we reach out to you via email, so we can look into that together?

[Svet-Nil]

I created an account and did a mistanke in email adress, can’t varify it because of that. What should I do?

[Mark]

Quickest and easiest thing to do is just set up a new account.