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Locked out of my account and no access to the email.

Locked out of my account and no access to the email.

lookingforhelp
New member | Level 2

I have an account set up with an email address I no longer have access to.  The password to the account has also expired, so I am stuck.  I can't log into the account without changing the password, and the password reset email goes to the account I can no longer access.  Frustrated!

 

1 Reply 1

Megan
Dropbox Staff

Hi @lookingforhelp, let's jump right into this! 

 

Things aren't ideal, since you have no access to the email linked to your Dropbox account.

 

However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?

 

Let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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