Forum Discussion

sissomi's avatar
sissomi
Explorer | Level 3
3 years ago

Notifications Still Going to Old Email Address

A couple of weeks ago I changed the email address on my DropBox account and verified it. Yet I still am receiving notifications at the old email address. Any ideas on why or how to get this corrected...
Notifications
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there sissomi, sorry to hear about this.

 

It sounds rather strange indeed. Do you happen to have another Dropbox account, associated with the old email address at the moment? 

 

Also, can you clarify what notifications are these and if you're getting any email notifications on your new email address at all?

 

Thanks!

sissomi's avatar
sissomi
Explorer | Level 3
3 years ago

Walter - Thanks for the reply. No, the account is the only one I have. My DropBox account was associated with the old email until I changed it a few weeks ago.
I have gotten some emails at the new email address such as login notifications and DropBox Community messages. But just this morning, at 1:39am, I received an email to the old email address with the subject “Top 4 tips to get your photo storage in focus”.

I have searched through my profile and account info and can’t find the old email address anywhere in it. 

- Mike

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey sissomi, sorry to jump in here.

     

    Can you double-check your account settings here, to make sure that your new email address is what appears there?

     

    If you open a different browser or a private browsing window and try to login using your old email, what do you see?

    • sissomi's avatar
      sissomi
      Explorer | Level 3
      3 years ago

      HannahThanks for jumping in . I'll take all the help I can get. when I click the "here" link you provided, I see Personal email and it shows my "new" email address. I tried logging in using a different browser with the "old" email address and I get "Invalid email or password". I also tried using the "Forgot your Password?" feature and entered my "old" email address. I did not receive an email with how to set a new password. Does any of that provide useful information? Thanks. - Mike

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey sissomi, thanks for the additional details there - much appreciated.

         

        Could you clarify if the email address you're using is an alias or if the emails are somehow forwarded to the other email address? 

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