Forum Discussion

sissomi's avatar
sissomi
Explorer | Level 3
3 years ago

Notifications Still Going to Old Email Address

A couple of weeks ago I changed the email address on my DropBox account and verified it. Yet I still am receiving notifications at the old email address. Any ideas on why or how to get this corrected...
Notifications
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sissomi, thanks for the additional details there - much appreciated.

 

Could you clarify if the email address you're using is an alias or if the emails are somehow forwarded to the other email address? 

sissomi's avatar
sissomi
Explorer | Level 3
3 years ago

WalterNot sure I understand the question. The old email address is an AT&T email address that I'll be losing when I switch off of AT&T. The new email address is a @duck.com email address which does forward to a @yahoo.com email address but that address is in no way connected to the old email address. It is a yahoo account I've had for years but never used very much.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    May I ask when exactly is the last time you received an email notification to the old email address sissomi?

     

    Also, what is the nature of the email? Do you see an un-subscribe button and have you confirmed it's coming from an official Dropbox domain?

     

    • sissomi's avatar
      sissomi
      Explorer | Level 3
      3 years ago

      WalterThe email was received on 3/16/23 at 1:39am CDT. It came from no-reply@em-s.dropbox.com and the subject was "Top 4 tips to get your photo storage in focus". There is an unsubscibe button but I am hesitant to use it because I don't want my account to be unsubscribed. I only want the emails to stop coming to the old address and instead use the new address I've put on the account.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for this additional info, sissomi.

         

        Can we send you an email, to the address you have here on the Community, so we can look into this a bit more closely?

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