Forum Discussion

sissomi's avatar
sissomi
Explorer | Level 3
3 years ago

Notifications Still Going to Old Email Address

A couple of weeks ago I changed the email address on my DropBox account and verified it. Yet I still am receiving notifications at the old email address. Any ideas on why or how to get this corrected...
Notifications
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

May I ask when exactly is the last time you received an email notification to the old email address sissomi?

 

Also, what is the nature of the email? Do you see an un-subscribe button and have you confirmed it's coming from an official Dropbox domain?

 

sissomi's avatar
sissomi
Explorer | Level 3
3 years ago

WalterThe email was received on 3/16/23 at 1:39am CDT. It came from no-reply@em-s.dropbox.com and the subject was "Top 4 tips to get your photo storage in focus". There is an unsubscibe button but I am hesitant to use it because I don't want my account to be unsubscribed. I only want the emails to stop coming to the old address and instead use the new address I've put on the account.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for this additional info, sissomi.

     

    Can we send you an email, to the address you have here on the Community, so we can look into this a bit more closely?

  • sissomi's avatar
    sissomi
    Explorer | Level 3
    3 years ago

    Hannah Of course! Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sissomi, I just sent you an email, I'll see you there!

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