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Change Password, I didn't receive the email

Password reset email not received

RobySeek
New member | Level 2
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Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.

111 Replies 111

aanna_o
Explorer | Level 3
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@Jay Yes I checked all the other possible folders. I don't receive the password reset email.
Is it possible to do it another way? We have a lot of files saved in dropbox and we need them.

aanna_o
Explorer | Level 3
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@Jay I may be using the wrong email address.
How can I find the login information linked to my account that is being debited from my paypal account?

Jay
Dropbox Staff
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If the payment is being taken by Dropbox directly according to your bank statement, you can use the card lookup tool to locate which account it belongs to.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mghabitant
New member | Level 2
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Hey, I'm using and email that at some point previously was from someone else, I have access to the email account, but when I try to change or recover the password, the email with the link or something from dropbox doesn't appear, I already check and I don't have any block account from dropbox and I add the no reply account to my contacts

Hannah
Dropbox Staff
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Hey @mghabitant, thanks for reaching out to us.

 

If you've also checked the spam/junk folder and the email's not there, can we send you an email from our end, so we can look into this?

 

Let me know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mcarrasco
Explorer | Level 4
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Hi!

I´ve being trying every support ideas without success, also tried the community ideas such as use different browsers

My trouble is that I ask for the recory password mail but never receive the mail.

I really need the information in my account

Please, help me!

Hannah
Dropbox Staff
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Hey @mcarrasco, just to confirm, have you checked your spam folder, to see if the email went there?

 

And also added no-reply@dropbox.com to your email contacts?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mcarrasco
Explorer | Level 4
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Hi hannah!

I did

Tryed:

- spam

- add to my contacts no-reply

- differents browsers

- incognito mode

 

No one works

 

Hannah
Dropbox Staff
Go to solution

Thanks for the update, @mcarrasco. Can we send you an email, then, so we can look into this a bit more closely?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mcarrasco
Explorer | Level 4
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Yesss please!

Im gonna be so thankfull

I´ll be waiting you email

Need more support?