The red notification showing on the icon isn't going away

JayneK

Hi

Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted. Can't seem to get rid of it no matter what I try. Thank you.

hpeabody

Wow! That worked for me too. It was merely a matter of clicking on "show me how" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the "notification" is. Thank you Jayne for discovering the fix.

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Jay

Hi @JayneK, thanks for bringing this to our attention.

What OS and Dropbox desktop application version are you running on your machine?

A screenshot showing the notification would help greatly.

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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JayneK

Hi Jay
I am on Windows 10 (OS Build 19045.4170) and Dropbox Version 194.4.6267
Thank you
Jayne1298

Walter

Hey @JayneK - sorry to jump in here, but could you try updating to the latest version of the app from this page and let us know how it goes?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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hpeabody

I have the exact same issue starting yesterday Mar 19, 2024 as well. I have also tried nearly everything I can think of to get rid of the 1 in red box. Do I need to delete and re-install dropbox on my PC? I have not done that YET! but ready to try it. Usually dropbox has no issues for me.

Walter

Hey @hpeabody - sorry to hear about this.

Did you click on the app's icon to see if you have any new notifications?

What is your computer's OS and the version and status of the Dropbox app installed there?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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hpeabody

Did you click on the app's icon to see if you have any new notifications?

YES. I had done that prior to posting here. it says ALL QUIET FOR NOW. I re-booted PC but the 1 in red box is still there.

What is your computer's OS and the version and status of the Dropbox app installed there?

OS is WIN7 PRO 64 BIT

Dropbox version is 195.4.4995

Dropbox status is ALL SYSTEMS OPERATIONAL

Megan

Hi there from me @hpeabody!

If I were you, I'd try uninstalling and then re-installing the app, to see if that changes things.

Provided that you still see the red 1 icons there, feel free to take a screenshot, and attach it here for me to have a visual too.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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hpeabody

Screenshot

Megan

Hi @hpeabody, in this case, can I send you an email, in order for us to have a closer look into this?

Megan
Community Moderator @ Dropbox
dropbox.com/support

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The red notification showing on the icon isn't going away

The red notification showing on the icon isn't going away

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