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Unsubscribe/change email without logging into account

Unsubscribe/change email without logging into account

HSG2000
Explorer | Level 3
Go to solution

We have an employee who no longer works for us, but keeps getting emails. How do I unsubscribe her email address without having to login to their account? Thank you

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @HSG2000, thanks for joining our Community.

 

In order for someone to stop receiving Dropbox emails, they'd need to change the address associated with their Dropbox account.

 

I'm afraid, this can only be done from the account owner's end, or someone who has login access to the account.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Hannah
Dropbox Staff
Go to solution

Hey @HSG2000, thanks for joining our Community.

 

In order for someone to stop receiving Dropbox emails, they'd need to change the address associated with their Dropbox account.

 

I'm afraid, this can only be done from the account owner's end, or someone who has login access to the account.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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lcecil
New member | Level 2
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I ran into this issue, just now, trying to unsubscribe from Dropbox emails. Requiring a login when requesting to unsubscribe is actually a violation of the American CAN-SPAM Act, I believe. I should not have to log in to unsubscribe from emails. There is a "one-step unsubscribe rule" for opting out that Dropbox is not abiding by, seemingly. I'm surprised they've not been reported to the FTC, already. 

lcecil
New member | Level 2
Go to solution

I signed up to the community to post the last post. I was sent multiple emails.

 

On the bottom of the emails, it stated:

To control which emails we send to you, go to manage your subscription and notification settings, or click here to unsubscribe.

 

I clicked "click here to unsubscribe". The page I landed on said my access was denied, and I did not have sufficient privileges to reach the unsubscribe page, even though I was logged in. 

 

This, again, is not legal. This needs to be sorted. L. 

Walter
Dropbox Staff
Go to solution

Thank you for reaching out. We are looking into the issue.

 

As a temporary workaround, please contact privacy@dropbox.com and we will assist further. 

 

We apologize for the inconvenience.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    lcecil New member | Level 2
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    Hannah Dropbox Staff
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