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I tried to update my email address in my original dropbox account because the email was
no longer active. What resulted seeems to be that I now have two accounts. One which
references the dead email address, and one that has my current working email. It's very
confusing and I want to get rid of the account with the old email. When I launch DB
from my taskbar it takes me to the old account by default. where It says I need to
update my email address. when I try to update it, I get an error message saying
the email already exists.
Hey @dave synth, thanks for letting us know about this.
Would you be able to send us a few screenshots showing this issue?
Of course, please make sure to hide the actual email addresses from the screenshots, but I think if we had a visual, it would be really helpful.
Also, if you open a private browsing/incognito window, for example, are you able to sign in using both emails?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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