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Re: Why was my account disabled?

Re: Account disabled

Martijn1
Helpful | Level 6
How and where can i make an ticket?

Friendly greetings,

Re: Account disabled

Daphne
Dropboxer

Hey @Martijn1!

 

Like Jay mentioned, you can find the steps outlined by Walter in this thread. Specifically, this post.

 

Hope that helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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HOW TO GET BACK DISABLED ACCOUNT

Mohddaim
Helpful | Level 6
I all ready chat dropbox support at apps,web, facebook and twitter. But what they do just ignore me for 1 month.. i want my account back..i have alot picture from 2010.. alot of memory in there.

Re: Why was my account disabled?

Mohddaim
Helpful | Level 6
I did this this almost 4 times i sent email to dropbox.. but still didt not get answer from dropbox team

Re: Why was my account disabled?

Lusil
Dropboxer

Hi there @Mohddaim, thanks for checking in with us.

 

Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket. 

 

I was able to locate it and have made sure to pass your comments along. 

 

As soon as they have more information on the matter, they'll get back to you. 

 

In the meantime, if you have any other questions, just give us another nudge. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Why was my account disabled?

Mohddaim
Helpful | Level 6
Okey.. other question why dropbox remark will reply or reach with customer with 1-2 working day?.. that is not promise ?

Re: Why was my account disabled?

Lusil
Dropboxer

You can find more info on the Support response times and available hours, in this article

 

Hope this helps, @Mohddaim.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Why was my account disabled?

Mohddaim
Helpful | Level 6
@toannguyen2020 didt u get it back your account ?.. and how long it did take them to revovery your account ?

Re: Why was my account disabled?

toannguyen2020
Helpful | Level 6

yeap, i has get back account after 3day.

Re: Why was my account disabled?

Diego_Perez44
New member | Level 2
My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!
Need more support?