Why was my account disabled?

[toannguyen2020]

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

[Bruce77]

It is shocking that so many long term paying customers are having the same issue, and are unable to get a response from the Company.  I always thought Dropbox was a respectable company, it looks as if I was wrong.   

[Bruce77]

Yes, it seems they are arbitrarily closing accounts , I have been a customer for years, I have an annual paid subscription with at least three months left.  Then suddenly on Friday ZAP! my account was disabled with no warning whatsoever! 

It is certainly way short of "best business practice"!! 

[Jacopo Conte]

it's really worrying. I've been using Dropbox for over ten years and it has never happened to me. Now, without any communication, I find myself without access to all the folders shared by my customers and with all the sites I manage that give errors on the automatic backups they performed on Dropbox. Fortunately my files are also locally on my pc and I have not lost them but the way in which they deactivated my Pro account without warning is to be reported.

[Bruce77]

That is very unfortunate, I am sorry to hear that.  I did wonder if there was a TOS issue, but I checked their Terms of Service which are very vague, and I can't see anything there that I could have violated.  However, I will have to wait and see.

Also, there is no warning about reviewing the TOS when you set up the agreement, do they not have a duty of care to do so if you could risk losing everything

The maddening thing is that they actively encourage you to put everything on Dropbox, to "save space", so many people will not have made back ups.   That is NOT good practise if they have such a ruthless moderation policy.

Good luck 

[Nash105]

Careful what you say on here. The mods will spam block you.

[Bruce77]

Thank you, I didn't mean to speak out of turn, I am just quite distressed by the situation 

[Nash105]

Yeah man I feel your pain. I just hit 90 days and have never gotten more then an automated response. It's really disappointing to loose years of family photos when you have been a loyal customer and know you didn't violate any TOS.

[dman]

i need help to restore to my account, i get a message that my account is "disabled' when i try to login ... i have been using my account regularly  i have tried to reset password... does not work... i have sent many requests to support ( 4 tickets) but no response, requested help from dropbox twitter support....still no response and all have been done in incognito mode.. but absolutely no response ......this is really frustrating....if anyone can help..?!?!?!?  

[Polaris2]

I tried logging in to my dropbox today and for some reason my account got disabled but I did not even get a reason for why this happened. I do not know what I did wrong as my dropbox only contains family pictures which doesn't go against TOS will there be any way for my account to be activated?

[Bruce77]

Si it seems the same thing is happening to a number of people, and none of us can get help from Dropbox Support?  What on earth is the problem?   Can one of the Moderators provide some advice?