20 GB not showing on my Dropbox account

[toniarregui]

I got extra 20GB space from N26 Bank. I can see them on my settings. Yet Dropbox does not see them as storage space to be synchronized, it only counts the 3,88 GB that I got long ago by telling friends about Dropbox.

[Mark · Accepted solution]

What does www.dropbox.com/account/plan show? 

Please also remember that the N26 promo space is limited to 12 months, so, it may have expired now. 

[toniarregui]

Oh, thank you, Mark. Very conveniently, they took care that I wouldn’t notice that the promotion was not permanent. They do not give much for free… 🙄

[dwhamilton]

I recently found out that a person could have 2 DropBox accounts. Since I volunteer for a group of retired principals, I thought that it would be a good idea to have one separate from my personal account. When I did this, (removed per the Community's Guidelines), the new account (hotmail) had all of my personal files in it. Not only that, but while I previously had 7.5 GB of storage in my personal account (through referrals), both accounts now show only 2Gb each. I would appreciate it if the 7.5 could be restored even if I need to lose one of the accounts. If I do lose the second (hotmail) account, do I need to back up all of these files first onto a hard drive?

Thank you for your help.

[Walter]

Hey @dwhamilton, sorry to hear about this.

Can you please send us a screenshot of the plan tab of both of your accounts?

This will help us assist further.