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All files deleted but dropbox still full

All files deleted but dropbox still full

lampis
New member | Level 2

Hello,

 

I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does anyone know how to solve this? Anyone from the support team maybe?

1 Accepted Solution

Accepted Solutions

Re: All files deleted but dropbox still full

Jay
Dropboxer

Hi @lampis, thanks for bringing this to our attention.

 

Is it possible that you have enabled any backups on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: All files deleted but dropbox still full

Jay
Dropboxer

Hi @lampis, thanks for bringing this to our attention.

 

Is it possible that you have enabled any backups on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: All files deleted but dropbox still full

lampis
New member | Level 2

Hi Jay,

 

Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!

 

Lampis

Re: All files deleted but dropbox still full

Jay
Dropboxer

Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    Jay Dropboxer
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    lampis New member | Level 2
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