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All files deleted but dropbox still full

All files deleted but dropbox still full

lampis
Explorer | Level 4
Go to solution

Hello,

 

I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does anyone know how to solve this? Anyone from the support team maybe?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @lampis, thanks for bringing this to our attention.

 

Is it possible that you have enabled any backups on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Jay
Dropbox Staff
Go to solution

Hi @lampis, thanks for bringing this to our attention.

 

Is it possible that you have enabled any backups on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

lampis
Explorer | Level 4
Go to solution

Hi Jay,

 

Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!

 

Lampis

Jay
Dropbox Staff
Go to solution

Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Coach MM
Explorer | Level 3
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This has been a very helpful exchange. I'm experiencing the same problem but I am concerned about deleting a backup of my entire Dropbox. Is "Backup" a new feature of Dropbox? And as a cloud storage provider, aren't backups automatic? 

Thanks in advance for clearing up my confusion!

carolebw8
New member | Level 2
Go to solution
All files deleted but dropbox still full
 
 

Jay
Dropbox Staff
Go to solution

Hi @carolebw8, could you check if you have any backups enabled on your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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  • User avatar
    Jay Dropbox Staff
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    carolebw8 New member | Level 2
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    Coach MM Explorer | Level 3
  • User avatar
    lampis Explorer | Level 4
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