Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Hello,
I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does anyone know how to solve this? Anyone from the support team maybe?
Hi @lampis, thanks for bringing this to our attention.
Is it possible that you have enabled any backups on your account?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @lampis, thanks for bringing this to our attention.
Is it possible that you have enabled any backups on your account?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Jay,
Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!
Lampis
Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.
Enjoy your week!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
This has been a very helpful exchange. I'm experiencing the same problem but I am concerned about deleting a backup of my entire Dropbox. Is "Backup" a new feature of Dropbox? And as a cloud storage provider, aren't backups automatic?
Thanks in advance for clearing up my confusion!
Hi @carolebw8, could you check if you have any backups enabled on your account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!