Can't use new Quicken code for 5GB storage

[CatzrUs]

When I entered the code that Quicken provided Dropbox said I've already used that code.  Maybe I used that code in the past, but it was years ago for only 2G. This code is for 5GB, and since this is a new code and I just renewed my Quicken I feel I'm entitled to it. But I can't figure out how to get it. The bot is completely useless! How do I get Dropbox to accept my new code and get my 5GB?

[Rich]

You can typically only claim a particular type of promotion once. If you've claimed a Quicken bonus in the past, you'll likely be unable to claim another one. As far as I know, the Quicken bonuses have always been 5GB, while 2GB is what you get when you open a free Dropbox account.

[CatzrUs]

Thank you Rich. So apparently I have never used a Quicken code then. I must've gotten the 2 GB when I opened my Dropbox account. So what do I do now?

[Daphne]

Hey @CatzrUs!

Out of curiosity, do you see any entries for a Quicken promotion from your Plan page here? It will be under the "Earn more space" section, you may need to click the option "View more earned space" underneath to see all entries.

Hope this helps!

[CatzrUs]

No, I only got a 250 MB bonus for completing "getting started".

[Daphne]

I see, thanks for checking that @CatzrUs. 

I'd be happy to look into this a little further with you to see what we can find, so I've reached out to the email linked with your profile here.

If you'd like to do some investigation with me into this, please check your inbox when you have the chance for my message and well go from there.

Thanks!

[jb202009]

When I enter the code that Quicken provided it says I have already used a code of this type. I checked troubleshooting suggestions and looked at my plan/account/promos and I've never used a Quicken code before. I checked the community help and another individual was encouraged to log a ticket but the link provided put me in a loop without a solution. Can you please help me to figure this out?

[Daphne]

Thanks for posting @jb202009!

We'd need to have a closer look into this through our Support channel, so I've reached out to the email associated with your account here.

When you have the chance, please check your inbox for my message and get back to me there. Cheers!

[medmunds]

@Daphne I'm having exactly the same problem. Quicken includes an ongoing 5GB of Dropbox with my subscription, but I am unable to redeem the latest code in my Dropbox account at https://www.dropbox.com/coupon. I get the error "You have already claimed a code of this type."

That's true, I did claim a code of this type last year, but Quicken provides a new Dropbox 5GB coupon code each year, and it's the new code that isn't working. (I don't see any reference to Quicken at https://www.dropbox.com/account/plan, if that helps.)

Quicken's support article How to Redeem Your Free 5GB Dropbox Offer makes it clear the folks at Quicken think they're offering their subscribers 5GB of Dropbox each year—not just a one-time bonus: "The Dropbox code will provide one year of additional storage. After one year, upon your renewal of Quicken, you will receive a new code for another year of upgraded storage." [emphasis added; again, to be clear, it's this new code that Dropbox is rejecting]

It seems like maybe the Quicken redemption codes were set up wrong in Dropbox's system. Should I contact Quicken support about this?

[medmunds]

Followup after speaking with Quicken support: the Dropbox coupon codes issued by Quicken have a (secret) expiration date, and apparently Dropbox's "You have already claimed a code of this type" error can actually mean the code is expired:

"You have already claimed" actually means "expired"

So if you get this error, keep trying any other Dropbox codes listed in your Quicken account. If none of them are accepted, contact Quicken support. They will ask you to upload screenshots to confirm, and then issue you a new Dropbox code.

Also, after redeeming a Quicken code, your Dropbox plan page https://www.dropbox.com/account/plan will show a generic "Promo coupon" under Earn more space:

(This is how Quicken coupons show up in your Dropbox account)