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Deleting problem

Deleting problem

Persia
Explorer | Level 3

My storage seems to be full with 2 MP4 files, which I'm unable to delete. I don't pay for Dropbox, not sure I even like it? 

Any suggestions.

14 Replies 14

Mark
Super User II

We need more info - why can you not delete? What happens? 


 


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Persia
Explorer | Level 3

Not able to find anywhere on the page,  scrolling on each file right click or on … that comes up with an option to delete. I’m beginning to think of getting rid of the account. 

Nancy
Dropbox Staff

Hi @Persia

 

After clicking on the “Delete” button on your Dropbox account, what happens exactly? Do your files remain there or even after deleting them, you don’t see any difference to your account’s storage?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Persia
Explorer | Level 3

There is no delete option I can see anywhere on the files page.

karen

Jay
Dropbox Staff

Hi @Persia, could you confirm that you're following these steps to delete the file on your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Persia
Explorer | Level 3

Hovering to the actual file or the … does not bring up delete anywhere. I think I’m going to close the account as I don’t like drop box. Not prepared to pay extra. 

Megan
Dropbox Staff

Hi @Persia, sorry to jump in here!

 

Have you tried following the steps in order to delete a file, using a different browser? Also, can you specify what your plan page shows


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Persia
Explorer | Level 3

Home page shows 2 mp4 files, when I click to open, the same file comes up, but nothing happens. I’m deleting the account.

Megan
Dropbox Staff

Can you send us a couple of screenshots, in order for us to have a visual of this @Persia


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Persia Explorer | Level 3
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