Family plan member space appears to be full

[you-mortgage]

I'm a member of the family package. I keep receiving messages saying my Dropbox storage is almost full and need to upgrade. But our package has plenty spaces.

[Mark]

What does www.dropbox.com/account/plan show?

[Liz63]

Hi Team 

I've recently been added as a team member on a Family Plan.

However, I'm getting a message saying my Dropbox is full and I need to upgrade. 

I know there is plenty of space available.  Are you able to advise what settings the account holder needs to change in order for me to have access to the additional storage space?  

Many thanks 

Liz63

[Megan]

Hi @Liz63, let's jump right into this!

The first thing we would need to check is your account's plan page, and what it reports there. Can you check, and get back to me?

Keep me posted!

[Liz63]

Hi Megan

Thanks for the follow up! 

Upon checking the accounts page it says I'm on a basic plan.  My boss (who owns the account) has added me to his Family Plan account.  However, it hasn't updated the storage to allow me to upload documents.  I can access Dropbox, I just can't upload anything due to lack of storage.  

Are you able to advise what settings he needs to change to enable storage for me?  

Many thanks. 

Liz63

[Megan]

Hi @Liz63, thanks for the info! 

Keep in mind that if your plan page mentions the Basic plan, then you're not using or being part of the Family plan.

Is it possible that you have two accounts? Did your boss invite the correct one to join his Family plan?

[Liz63]

Thanks Megan!

When I started with this company, they invited me into the Family Plan under a different email address of mine (of which I had a personal Dropbox account).  Due to circumstances, I had to change from that email address to another email address.  

They invited me to their Family Plan with the new email address.  I can access the folders in the Family Plan but now receiving the error message about being out of storage.  Could it be that my old address is still in the Dropbox settings that is causing the confusion? 

Liz63

[Walter]

Hey @Liz63, sorry to jump in here, but have you tried logging into your other account and see if that's the account that's indeed on the family plan?

Also, how are you accessing the folders in the family account exactly? 

[Liz63]

Thanks Walter!

I'm not receiving a confirmation email to my older email address, hence the upgrade to the new email address (for which I do not have a Dropbox account).  

Cheers 
Liz63

[Hannah]

Hey @Liz63, sorry to jump in here, but I think I need a couple of clarifications.

Which confirmation email are you referring to?

And do you mean that the family manager invited you to the Family plan using an email address that's not currently connected to a Dropbox account?