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erin_villa's avatar
erin_villa
New member | Level 2
3 years ago

Re: My account keeps saying it's full - but it isn't

Hello, 

 

I am using 0 GB of my 2 GB account. I have nothing yet it is full. Someone shared something that is exactly 2 GB with me, but I cannot open it. How does this make sense? Is Dropbox a scam?

 

 

 

   

1 Reply

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi erin_villa 

     

    The reason you cannot accept the share is it must be just over 2gb. Shared folders use the quota of everybody involved so you need enough to access it. 

     

    If it was 2.01gb you'd not have enough space and so wouldnt let you add it. 

     

    One other thing to just check is that you havent added any backups: www.dropbox.com/backups 

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