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How do I stop auto renew? I have an individual account

How do I stop auto renew? I have an individual account

BelleCBelle
Helpful | Level 5
Go to solution

Help! The only information I can find regarding stopping auto-renewal relates to business accounts. I am using iCloud backup and no longer need Dropbox any longer, but will keep it until the auto-renewal date (I have the annual plan). Then I'll close out my Dropbox account. I have the 2T storage account. Thanks much!

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

It'll stop payments now but you'll keep benefits of it until the time of renewal. So you'll stay upgraded till Jan


 


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View solution in original post

4 Replies 4

Mark
Super User II
Go to solution

www.dropbox.com/downgrade 🙂


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

BelleCBelle
Helpful | Level 5
Go to solution
The link to downgrade-will my account be changed to the “free” account now, or when I renew in January? Thanks

Mark
Super User II
Go to solution

It'll stop payments now but you'll keep benefits of it until the time of renewal. So you'll stay upgraded till Jan


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

BelleCBelle
Helpful | Level 5
Go to solution
Thanks again for your help. Dropbox doesn’t make retrieving help information easy!
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    BelleCBelle Helpful | Level 5
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    Mark Super User II
What do Dropbox user levels mean?