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How fast does it take to free up quota?

How fast does it take to free up quota?

chris_fullam
Helpful | Level 6
Go to solution

Hi there

 

I am on a team plan 5TB with 7 other accounts. we reached our capacity yesterday, so about an hour ago we permanently deleted aproxx 700GB but the app still says we are over the capacity and wont sync files.

 

Is there a period of time that we need to wait before the accounts will start syncing again?

 

Thanks a lot

 

Chris

1 Accepted Solution

Accepted Solutions

chris_fullam
Helpful | Level 6
Go to solution

Hi Jay,

 

Our admin went on line with Dropbox Support there just before lunch and either they did something on their end, or the files I removed yesterday just took a while to show up as removed, but in the last 30 mins the usage went from 5.11TB to 4.3TB (which is the amount I deleted yesterday)

 

So its back up, running and syncing now, thanks.

 

Chris

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8 Replies 8

Jay
Dropbox Staff
Go to solution

Hi @chris_fullam, thanks for messaging the Community.

 

When you delete files, the space would immediately be freed up. 

 

Permanently deleting files doesn't make a difference with quota, since all it does is prevent you from recovering the deleted files.

 

Could you confirm that current quota on your account from this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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chris_fullam
Helpful | Level 6
Go to solution

Hi Jay

 

Thanks for getting back to me. We got this message yesterday, so I went looking for files to delete and I found a folder that was over 700GB and we had a copy of it on another server. So I deleted it but it had no impact on the capacity whatsoever.

Screenshot 2023-04-12 at 11.10.59.png

I'm currently downloading 160GB of my own personal data from my folder, which I'll move to another server and then delete it off Dropbox to see if that has any affect, its going to take a couple of hours

 

Thanks a mil

 

Chris

Jay
Dropbox Staff
Go to solution

It seems that the rest of the data is being used by other members of the team. 

 

Have you tried checking the individual quota usage for each member by checking this page in the admin console?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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chris_fullam
Helpful | Level 6
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I'll don't seem to have permissions on that link, I'll forward it on to the admin and see if she can access it.

 

Thanks again for your help

 

C

chris_fullam
Helpful | Level 6
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Hi Jay

 

I've handed it over to my admin to see if she can sort it out. 

Thanks for your help

 

Chris

Jay
Dropbox Staff
Go to solution

Thanks, sorry, I assumed you were the team admin, hence only they can access that link.

 

Keep me updated with any news!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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chris_fullam
Helpful | Level 6
Go to solution

Hi Jay,

 

Our admin went on line with Dropbox Support there just before lunch and either they did something on their end, or the files I removed yesterday just took a while to show up as removed, but in the last 30 mins the usage went from 5.11TB to 4.3TB (which is the amount I deleted yesterday)

 

So its back up, running and syncing now, thanks.

 

Chris

Walter
Dropbox Staff
Go to solution

Glad to hear it's sorted now and thanks for keeping us in the loop too, Chris. 

 

Let us know if anything else comes up! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    chris_fullam Helpful | Level 6
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