How fast does it take to free up quota?

[chris_fullam]

Hi there

I am on a team plan 5TB with 7 other accounts. we reached our capacity yesterday, so about an hour ago we permanently deleted aproxx 700GB but the app still says we are over the capacity and wont sync files.

Is there a period of time that we need to wait before the accounts will start syncing again?

Thanks a lot

Chris

[Jay]

Hi @chris_fullam, thanks for messaging the Community.

When you delete files, the space would immediately be freed up. 

Permanently deleting files doesn't make a difference with quota, since all it does is prevent you from recovering the deleted files.

Could you confirm that current quota on your account from this page?

This will help me to assist further!

[chris_fullam]

Hi Jay

Thanks for getting back to me. We got this message yesterday, so I went looking for files to delete and I found a folder that was over 700GB and we had a copy of it on another server. So I deleted it but it had no impact on the capacity whatsoever.

I'm currently downloading 160GB of my own personal data from my folder, which I'll move to another server and then delete it off Dropbox to see if that has any affect, its going to take a couple of hours

Thanks a mil

Chris

[Jay]

It seems that the rest of the data is being used by other members of the team. 

Have you tried checking the individual quota usage for each member by checking this page in the admin console?

[chris_fullam]

I'll don't seem to have permissions on that link, I'll forward it on to the admin and see if she can access it.

Thanks again for your help

C

[chris_fullam]

Hi Jay

I've handed it over to my admin to see if she can sort it out. 

Thanks for your help

Chris

[Jay]

Thanks, sorry, I assumed you were the team admin, hence only they can access that link.

Keep me updated with any news!

[chris_fullam · Accepted solution]

Hi Jay,

Our admin went on line with Dropbox Support there just before lunch and either they did something on their end, or the files I removed yesterday just took a while to show up as removed, but in the last 30 mins the usage went from 5.11TB to 4.3TB (which is the amount I deleted yesterday)

So its back up, running and syncing now, thanks.

Chris

[Walter]

Glad to hear it's sorted now and thanks for keeping us in the loop too, Chris. 

Let us know if anything else comes up!